# Troubleshooting
URL: /docs/troubleshooting

***

title: Troubleshooting
description: Fix common problems during installation or usage
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## Troubleshooting

<Accordions>
  <Accordion id="no-template" title="The template doesn’t appear in HubSpot">
    Ensure the installation finished successfully and your user has the required permissions.
  </Accordion>

  <Accordion id="assets-missing" title="Assets are missing or broken">
    Re-run the installer and check your portal’s file manager for assets.
  </Accordion>

  <Accordion id="styling" title="Styling looks off">
    Verify your brand tokens and theme variables. See the template’s Theme customisation page.
  </Accordion>
</Accordions>

<Callout title="Still blocked?">
  Reach out via [Contact & support](/docs/contact-support).
</Callout>